SHIPPING, RETURNS
& EXCHANGES

CALL NO MAN products are released in limited production runs. Most products are made only after a drop is successfully funded and closed.

Here's what to expect after you order.

SHIPPING

Drop products are preorders unless specifically identified as in stock.

The estimated production and shipping window will be shown before you place your order.

Once production is complete and your order ships, you'll receive an email with tracking information.

Shipping estimates begin when your order leaves our fulfillment facility, not when your preorder is placed.

For Drop 001, shipping is initially available within the United States.

Shipping charges are shown at checkout.

BEFORE PRODUCTION

You may cancel your preorder for a full refund at any time before the drop closes and production begins.

If you cancel a garment preorder, your piece is released back into the available drop quantity.

If a drop does not reach its required production quantity before the deadline, affected orders will be refunded in accordance with our Preorder & Drop Policy.

AFTER PRODUCTION BEGINS

Once a drop closes and production begins, we cannot accept returns or cancellations simply because you've changed your mind.

Each production run is manufactured specifically for the customers who claimed pieces during the drop.

Please review product descriptions, measurements, and the size guide carefully before ordering.

SIZE EXCHANGES

We want you to be able to wear what you bought.

We maintain a small service reserve when possible for size exchanges, defects, shipping issues, and other customer-service needs.

If you need a different size, contact us within 14 days of delivery.

Size exchanges are subject to available service-reserve inventory and cannot be guaranteed.

The garment must be unworn, unwashed, and in its original condition.

If the correct replacement size is available, we'll arrange the exchange.

Customers are responsible for return shipping for size exchanges unless the sizing or product error was ours.

Because each drop is limited, we may not have every replacement size available after production.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If we made a mistake, we'll make it right.

Contact us within 14 days of delivery if your order arrives:

• damaged
• defective
• with the wrong product
• in the wrong size compared with what you ordered

We may ask for photographs so we can document the issue with our production or fulfillment partner.

When appropriate, we'll provide a replacement at no additional cost.

If a replacement isn't available, we'll issue a refund for the affected item.

LOST SHIPMENTS

If tracking indicates a shipment may have been lost in transit, contact us.

We'll investigate with the carrier and determine the appropriate replacement or refund based on the circumstances.

Packages marked delivered by the carrier may require additional investigation before a replacement or refund is issued.

DROP 001 OBJECTS

Challenge coins, patches, bookmarks, and other limited Drop objects are final sale once production begins, except when they arrive damaged, defective, or incorrect.

ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable after an order has shipped, except when required by law or when the return results from an error by CALL NO MAN.

REFUNDS

Approved refunds are issued to the original payment method.

Your bank or card issuer may require additional time to post the refund after it has been issued.

FAIR USE

Our policies are designed to take care of customers while protecting the integrity of genuinely limited production runs.

We reserve the right to decline exchange or replacement requests involving items that have been worn, washed, altered, intentionally damaged, or otherwise fall outside this policy.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.

QUESTIONS

Questions about shipping, an exchange, or an order can be submitted through the contact information provided on CallNoMan.com.

Limited doesn't mean you're on your own. If we get something wrong, we'll make it right.